Shipping Policy

Effective Date: January 7, 2025

Thank you for shopping with CraftBina! Below is our shipping policy, which applies to all orders placed on our website. We strive to ensure a smooth and reliable shipping process for all our customers.

1. Shipping Methods

We offer a variety of shipping options to ensure that you receive your order in a timely manner. The available shipping methods include:

  • Standard Shipping: Delivery in 5-7 business days.
  • Expedited Shipping: Delivery in 2-4 business days.
  • Free Shipping: Available for orders over $100.

Note: Shipping times are estimated and may vary depending on factors such as location, weather, and other unforeseen circumstances.

2. Shipping Fees

Shipping costs are calculated based on the weight of your order and the delivery location. Here are the general guidelines:

  • Standard Shipping: Charges based on the shipping address and order weight.
  • Expedited Shipping: Charges based on the weight and shipping address.
  • Free Shipping: Available on orders over $100 within the continental United States.

For international orders, shipping costs will vary based on the destination and weight of the items.

3. Order Processing Time

  • All orders are processed within 1-2 business days, excluding weekends and holidays.
  • Orders placed after 3:00 PM (Eastern Time) will be processed the next business day.
  • You will receive an email notification once your order has been shipped, including tracking information.

4. Tracking Your Order

Once your order has been shipped, we will provide a tracking number via email. You can track the progress of your shipment through the carrier’s website.

5. Shipping Restrictions

  • We currently offer domestic shipping within the United States.
  • We also offer international shipping to selected countries. Additional fees may apply for international orders, and delivery times may vary.
  • If we do not offer shipping to your country, please contact us at info@craftbina.com for assistance.

6. Delivery Times

Delivery times vary depending on the shipping method, location, and other external factors. While we aim to meet the estimated delivery windows, please note that CraftBina is not responsible for any delays caused by the carrier, weather conditions, or customs for international orders.

7. Address Accuracy

Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for any delays or misdeliveries due to incorrect or incomplete address information. If you need to modify your address after placing the order, please contact us immediately at info@craftbina.com.

8. Damaged or Lost Shipments

  • If your order is damaged during shipping or if it is lost, please contact us immediately at info@craftbina.com. We will work with you to resolve the issue and, if applicable, send you a replacement or process a refund.
  • In the event of a lost package, please allow up to 5 business days for the carrier to investigate and resolve the issue before we issue a refund or send a replacement.

9. Returns and Exchanges

For information about returns and exchanges, please refer to our Return Policy on our website.

10. Customer Support

If you have any questions or need assistance with your order, please feel free to contact us:

  • Email: info@craftbina.com
  • Phone: (814) 734-4253
  • Address: 129 Chestnut St, Edinboro, Pennsylvania (PA), United States

Thank you for choosing CraftBina. We are committed to delivering your order in a timely and efficient manner, and we appreciate your business!