Craftbina Refund and Return Policy

Effective Date: January 7, 2025

At Craftbina, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we’re here to ensure a seamless return or refund process for our valued customers. Please read our Refund and Return Policy carefully for all details related to returning products and receiving refunds.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.
  • Returns must be initiated within 14 days of delivery.
  • Clearance items, promotional products, or gift cards are non-refundable and non-returnable unless they arrive damaged or defective.

If your item meets these criteria, you may proceed with the return process outlined below.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Opened or used beauty products for hygiene reasons.
  • Personalized or custom-made products.
  • Items purchased on final sale or marked as “non-returnable.”

For questions about specific products, please contact our support team at info@craftbina.com.

3. How to Initiate a Return

To start the return process:

  1. Contact Us: Email info@craftbina.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Approval: Once your request is approved, you’ll receive a Return Merchandise Authorization (RMA) number and detailed return instructions.
  3. Ship the Item: Pack the product securely in its original packaging and include the RMA number. Ship the item to the address provided in the return instructions.
  4. Confirmation: Once we receive and inspect the item, we will notify you of the refund approval or rejection status.

4. Refund Process

If your return is approved, refunds will be processed as follows:

  • Payment Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Allow 5-7 business days for the refund to appear in your account after approval. Processing times may vary based on your financial institution.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.

5. Damaged or Defective Products

We take product quality seriously. If your item arrives damaged or defective:

  • Notify us within 48 hours of delivery by emailing info@craftbina.com with your order number, photos of the damage, and a description of the issue.
  • We will assess the situation and, if eligible, offer a replacement, store credit, or full refund, including shipping fees.

6. Exchanges

At this time, we do not process direct exchanges. If you wish to exchange an item, please initiate a return for the original product and place a new order for the desired item.

7. Return Shipping Address

Returns should be sent to the following address:
Craftbina Returns Department
129 Chestnut St, Edinboro, Pennsylvania (PA)
Zip Code: 16444

Ensure the package is securely sealed to prevent damage during transit.

8. Cancellations and Order Modifications

  • Orders can be canceled or modified within 24 hours of purchase if they have not been shipped.
  • To request a cancellation or modification, contact us at info@craftbina.com.

9. Craftbina’s Commitment to Quality

At Craftbina, we are committed to delivering only the best products. If you are not fully satisfied with your purchase, rest assured that our return and refund process is designed to be as convenient as possible.

Thank you for shopping with Craftbina! For additional support, feel free to contact us:

This policy ensures compliance with customer satisfaction and quality standards while adhering to Google’s guidelines for high-quality, user-centric content.