Refund and Returns Policy for CraftBina

Effective Date: September 5, 2025

At CraftBina, customer satisfaction is our top priority. We take pride in offering premium skincare and cosmetic products that meet the highest quality standards. However, if for any reason you are not fully satisfied with your purchase, our Refund and Returns Policy is designed to ensure a fair and transparent process.

Eligibility for Returns

  • Returns must be requested within 14 days from the date of delivery.
  • Products must be unused, unopened, and in their original packaging.
  • A valid proof of purchase, such as a receipt or order confirmation, is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used skincare or cosmetic products.
  • Gift cards, promotional vouchers, or clearance items.
  • Products not purchased directly from CraftBina.

Refund Process

  • Once your return is received and inspected, we will notify you of approval or rejection.
  • If approved, refunds will be issued to the original payment method within 7–10 business days.
  • Please note that shipping fees are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or incorrect. To request an exchange, please contact us within 7 days of receiving your order. We will arrange a replacement at no additional cost.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error by CraftBina.
  • We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of items without proof of delivery.

Damaged or Incorrect Products

If you receive a product that is defective, damaged, or not what you ordered, please contact us immediately with photos and order details. CraftBina will cover return shipping costs and provide a full refund or replacement.

Policy Updates

We may update this Refund and Returns Policy periodically to reflect changes in our practices, business requirements, or legal obligations. Any updates will be posted on this page with the revised effective date.

Contact Information

If you have any questions about this Refund and Returns Policy, please contact us:

Thank you for choosing CraftBina. We value your trust and are committed to making your beauty shopping experience secure, enjoyable, and worry-free.